FAQ

Browse products listed on RNTR. Once you have found an item you would like to rent, follow along with these steps:

1. Select the "Continue" button located under pricing.
2. From there, select the rental time frame that you would like the item.
3. After selecting the desired dates, pick-up, drop-off time, and delivery method, select "Continue".
4. Review the lister's service agreement and continue to add to cart.
5. Continue browsing other items by this lister, and add them to your cart.
6. Once all items have been added to your cart, click "Continue."
7. Verify your payment information, and submit your rental request.

Please note, that you will be be billed until the rental request has been accepted by the lister.

Only items listed by a single renter can be rented out in a single transaction.

You are not able to rent out items from multiple listers in one transaction.

Not only can buying a new item be expensive, but it will also increase your need for storage space.

Rather than buying something you'll only use once or twice, renting it saves you money, saves room in your home, and allows you the freedom from expensive upkeep and other maintenance costs.

Every rental request must be reviewed by the lister, prior to acceptance.

If other requests have been submitted for the same item prior to yours, it is possible your request will not be accepted.

If your request is not accepted for any reason, you will be notified with a message stating the reason for rejection.

Often times, listers will have an alternative item available, so feel free to communicate with the lister directly for an alternative.

Rentals can be extended through the rental listing, found within "My Rentals" in your account.

Follow along with these steps to request an extension:

1. Open the rental you wish to extend.
2. Click the "Extend Rental" button.
3. Choose the extended time range for your rental.
4. Submit the extension request.
5. Wait for confirmation of the extension from the lister.

In some cases, there will be other renters that have requested the item after your allotted time, so lengthening your time will not be a possibility. However, if no one is renting the item after you, the owner may be okay with you renting it longer.

Remember that you rental cost will increase with additional time added to your rental period.

Images of all rental items are required at the beginning and end of the rental process.

Once returned, the lister of the item will have the opportunity to inspect the item and verify it is in the same condition as when it was rented out.

If any damages are found, the lister may add an additional damage fee to the transaction.

If a rental is returned later than originally agreed upon, the lister of the item has the ability to attach a late fee to the rental.

All renters have the ability to dispute charges from the lister they believe are unjustified.

If the two parties cannot reach an agreement, they can contact RNTR customer service.

The messaging feature in RNTR fosters seamless communication between renters and listers, facilitating smooth transaction and ensuring clarity throughout the rental process.

Users can easily discuss details and coordinate pick-up and drop-off details within our platform's secure messaging system.

With real-time notifications, users stay updated on new messages, ensuring timely responses and minimizing any potential delays.

Whether it's arranging viewing appointments or addressing inquiries, our messaging feature enhances the overall rental experience by promoting direct and efficient communication between parties.

Refunds can be requested through the rental listing, found within "My Rentals" in your account.

Follow along with these steps to request a refund from the lister:

1. Open the rental you wish to extend.
2. Click the "Request Refund" button.
3. Confirm that you want to request a refund.
4. Wait for confirmation of the refund from the lister.

It is up to the discretion of the lister on whether or not you are eligible for a refund.

You can contact the lister through the messaging feature on RNTR to work out the details.

When you are ready to pick-up your rental item, or are having it dropped off, there are a few steps that must be completed to start your rental.

The renter must take three photos of each item being rented prior to starting the rental.

These are required, and serve as documentation of the condition of each item at the start of the rental. Make sure to photograph any damages on the item, to avoid damage fees.

The easiest way to take these photos is to open up RNTR on your phone and snap the necessary pictures.