FAQ

Listing an item is easy!

Just log into your account, click "List an Item" on the left sidebar, fill out the necessary information about your item, then celebrate! You've successfully listed an item!

Remember, the better description you give your item, the more likely it will attract potential renters.

If you prefer a video, watch along below, for the steps necessary to list your item:

You'll receive payments through our secure payment processor, Stripe. Once a rental is completed, you'll receive the funds in 2–3 business days.

For the safety and security of our users, certain items are strictly prohibited from being listed on RNTR.com.

This includes any items that are illegal, inherently dangerous, or otherwise inappropriate for peer-to-peer rental.

Prohibited items include, but are not limited to, the following:

• Guns or firearms
• Automobiles
• Inherently Dangerous Equipment, such as
  • Explosives
  • Pyrotechnic Equipment
  • Fireworks
  • Fireworks Equipment
• Aircraft
• Rockets or Launch Equipment
• Sexually Explicit Items
• Medical Equipment
• Drug Paraphernalia
• Apartments and Homes

Yes, all listings are able to be included in up to three categories.

Simply, check any and all categories that you wish your item to be listed in, during the listing process.

Setting up your account for listing items is simple.

Log into your account, and click "Rent My Stuff" in the left sidebar. This will bring you to your seller profile, where you can select "I want to rent out my own products".

Simply follow the on-screen prompts, and complete all the information marked within your account by a red dot. Once this is complete, you are ready to list your first item.

If you wish to see a video, follow along below to get your account setup:

Pricing your listings effectively is key to attracting renters and maximizing your earnings.

Here are some important factors to consider:

• Research Your Market
• Assess the Demand for your Items
• Offer Flexible Pricing
• Be Prepared to Adjust Your Prices

For more detailed guidance on setting your rental prices, please visit our blog post, "How much should I rent my item for?"

You will have your choice to use our Standard Lister Terms of Service, or upload your own, if you have one.

If you have a document of terms and conditions (typically, business will have a Terms & Conditions document already established), you can upload it directly into your account.

You are also able to modify our Standard Lister Terms of Service to meet your needs.

RNTR pays the credit card processing fee, not the lister.

As required by law, RNTR (being an online marketplace) is required to collect the sales tax for each transaction. We partner with Avalara, a sales tax collection software, to ensure accuracy.

If you are a business, you would mark the transaction as having sales tax already paid. If you would like, we can provide documentation.

In addition to advertising, RNTR has made a large investment into Search Engine Optimization, or SEO as many call it.

Because of this, when someone uses a search engine (like Google) to search for items to rent, your listings will appear. The longer you have your items listed on RNTR, the higher up in search results it will be.

This will ultimately drive more rentals and revenue to your listings.

A renter is responsible for leaving a rented item in the condition it was in when the renter takes possession. The renter is also responsible for paying all damage claims necessary to cover any damage caused while in their possession.

In the rare case when something is damaged and you aren't able to resolve it with the renter, know that we have your back! With the "RNTR Guarantee", we cover your listing up to $2,000 when rented to ID-Verified Individuals***.